ITR filing issue, refund delay or TDS mismatch? Here's how to raise a complaint through e-Nivaran

What is e-Nivaran?

What issues can taxpayers report?

1. e-Filing: Covers issues related to ITR filing, statutory forms, e-verification, e-Proceedings, registration, login, password, profile updates, PAN/TAN services, Instant e-PAN, JSON utility, mobile app, and portal access.
2. CPC-ITR: Deals with complaints on ITR processing, ITR-V, refunds, tax demands, rectification, and communication related to processed returns.
3. CPC-TDS: Covers TDS and Form 26AS-related issues, challans, TRACES portal, TDS/TCS statements, TDS refunds for TAN, property transaction forms, and certificate download issues.
4. Assessing Officer (AO): Handles grievances relating to tax demands, appeals, PAN applications, refund issues, rectification requests, and other assessment-related matters.

How can registered users submit a grievance?

How can unregistered users file complaints?

How to track grievance status?

1. Pre-login: Visit the “View Grievance” section on the portal, enter the grievance acknowledgement number along with the registered mobile number, and view the latest status.
2. Post-login: Sign in to the e-filing portal, go to “Grievances” and then “View Grievance Status”, and track the complaint. Users can also filter grievances by date of submission, department, or status.

Disclaimer: This is only for informational and educational purposes. Please visit the official website for the latest updates.